ホテルコスタリゾート飯能
7,8/10 Very good - Based on 184 reviews
Hotel Costa Resort Hannō presents itself as an adult-focused resort-spa property with designer-led interiors and private spa features, operating as a compact, themed love hotel in Hannō where discretion and a resort-like atmosphere are emphasised. The property keeps its scale intentionally small—22 rooms across graded categories—so stays tend to feel private and curated rather than generic, and the public description highlights a mix of contemporary décor, dedicated in-room bathing options and flexible room-service offerings.
Accommodation ranges from standard to royal grades and many rooms are fitted with large flat-screen TVs or projection systems, in-room baths that in some units include bath TVs, and selected suites that provide steam saunas, jetted tubs or other spa fixtures; complimentary Wi‑Fi and in-room amenities such as bathrobes and toiletries are standard. On-site leisure features noted in the property materials include a VR room, themed entertainment options and higher-tier rooms with draft-beer dispensers or projector/planetarium setups, while practical services include room service, a small parking provision and 24-hour reception to handle late arrivals.
The hotel is pitched primarily at couples seeking a private overnight or short-stay escape but also promotes women-friendly rooms and solo use, plus a membership programme and coupon offers for repeat visitors; staff support is available in multiple languages and an a la carte breakfast can be delivered to the room. For travellers basing themselves in Saitama or exploring the Kanto area, this venue offers a design-led, spa-oriented alternative to conventional city hotels, focused on privacy, themed experiences and on-demand in-room comforts.
Highlights of this Love hotel
Detailed Ratings
Points of interest nearby
Review summary for: ホテルコスタリゾート飯能
Positive Reviews
Friendly, helpful staff
Multiple reviewers praised staff for being kind, polite and responsive; staff handled problems promptly and left guests feeling comfortable and well looked after.
Good breakfast and food options
Guests frequently mentioned delicious breakfast, good food choices and specialty items (e.g. shaved ice); some rooms even included extras like a beer server or wide beverage selection.
Convenient location and lobby amenities
The hotel is close to the station and local shops; reviewers appreciated free drinks in the lobby, drink bars, luggage storage and easy access to nearby attractions and transport.
Comfortable rooms with large baths and beds
Many guests found the rooms comfortable — noting wide beds, spacious baths or jacuzzi-style tubs, pleasant room layouts and useful in-room facilities (water servers, microwaves).
Family-friendly features and flexibility
Several guests valued being able to park, come and go after check‑in, and that the hotel accommodated families (spacious tubs, sofa areas) compared with typical business hotels.
Negative Reviews
Inconsistent cleanliness
A number of reviews reported cleanliness lapses such as dust on furniture, hairs in the bathtub or on the floor, and occasional mold in the shower area, suggesting housekeeping standards vary.
Room size or room allocation issues
Some guests experienced narrow or smaller-than-expected rooms or received a room that differed from their reservation, which affected perceived value for price.
Minor maintenance and missing items
Reviewers mentioned occasional maintenance problems (e.g. misaligned toilet door, shower losing hot water) and missing promised amenities (parts of a hairdryer or other items not provided).
Smoking odor and room assignment concerns
A few guests noticed a faint cigarette smell on entering rooms or were assigned smoking rooms despite children being listed, which was disappointing for non-smokers.
Housekeeping and security process worries
Some guests were uneasy about room servicing practices (bins not emptied under an eco policy) and entry procedures (master key used when a room was locked), indicating areas to improve guest reassurance.
Frequently Asked Questions
The hotel is in Hannō, Saitama, about a 5‑minute walk from Hannō Station, making it easy to reach on foot from the station.
Check‑in is typically between 15:00 and 23:00; check‑out is generally between 01:00 and 11:00, reflecting both short‑stay and overnight options.
The property has a staffed front desk open 24 hours, and the hotel offers member options that can be anonymous to preserve guest privacy.
Yes — guests are permitted to go out and return after check‑in, allowing for short outings or meals outside during your stay.
Rooms are designed for private stays and include features to enhance privacy, but actual soundproofing can vary by room type; request a quieter room if privacy is a priority.
Rooms offer free Wi‑Fi, large TVs with VOD, and varied specialty rooms such as open‑air bath rooms, steam sauna rooms, VR rooms, and theater rooms; room service and in‑room amenities are also provided.
On‑site parking is limited (around four to five spaces), so if you require parking it’s recommended to notify the hotel in advance.
Children are welcome, but the hotel does not provide extra beds or baby cots, so families should plan accordingly.
A la carte breakfast (Asian or American options) is offered and can be delivered to guest rooms as part of the hotel’s room service.
Rooms are listed as non‑smoking; ask the hotel about any designated outdoor smoking areas if needed.