HOTEL The GRAF Matsubara
7,6/10 Very good - Based on 135 reviews
HOTEL The GRAF Matsubara is a contemporary concept property for adult guests seeking private, design-led stays. As a love hotel in Osaka, it emphasises discreet comfort and restorative amenities. Opened in mid-2024, the hotel occupies seven themed floors and 36 guestrooms, each with a distinct visual identity, large-screen displays and curated lighting. The property highlights private saunas, an Aurora Vision display and self-löyly cold-water bathing to support a quietly restorative experience.
Guestrooms range from compact doubles to king-size suites and are fitted with modern essentials: air conditioning, flat-screen TV with casting, complimentary Wi‑Fi, water cooler and bidet-equipped bathrooms. Many rooms include king or large double beds, in-room Balmuda toaster ovens for simple room service breakfasts, and curated toiletries including branded cosmetics and linens. Select room types add private wellness elements such as a sauna or a small cold plunge; on-site services cover 24-hour reception, room service and complimentary parking across primary and secondary lots.
Located within easy driving distance of central Matsubara, this love hotel in Osaka Prefecture combines road-access convenience with a car-friendly layout and generous parking. Staffed around the clock, the property operates straightforward arrival and departure windows and offers optional breakfast room service sourced from a local bakery, plus membership and seasonal campaigns for returning guests. For travellers seeking a private, design-forward stay that blends contemporary rooms with small-scale wellness features, The GRAF presents a consistent, adult-oriented option.
Highlights of this Love hotel
Detailed Ratings
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Review summary for: HOTEL The GRAF Matsubara
Positive Reviews
Friendly and helpful staff
Multiple guests praised the front desk and staff for polite, attentive and quick service; several reviewers said staff interactions significantly improved their stay.
Spacious rooms
Several reviews note that the rooms are large and comfortable, allowing guests to relax and spend time easily (some mentioned separate bath and toilet as a plus).
Bathroom amenities and extras
Guests appreciated the range of amenities such as many bath additives, free drinking water, strong shower water pressure, and available toiletries; some also liked the jacuzzi/jet bath feature when it worked.
Good value and membership perks
Some reviewers felt the property offered good cost-performance for the area, with parking and member benefits (promotions/gifts at times) making stays more attractive.
Calm atmosphere and decor
Several guests described the rooms as calming and well-presented, with pleasant front-desk decor and a relaxing atmosphere overall.
Negative Reviews
Cleanliness and hygiene concerns
Multiple guests reported poor cleanliness in bathrooms, dirty toilet bowls, sticky or dark grime, clogged drainage and in one case skin irritation after using the bath; hygiene issues were a common complaint.
Strong cigarette smell and deodorization issues
Several reviews mention a pervasive tobacco odor in rooms and requested better deodorizing or availability of clearly designated non-smoking rooms.
Misleading listing and missing breakfast
A few guests were surprised the property felt like a love hotel/motel and noted that advertised breakfast was not provided or was unclear, causing disappointment.
Maintenance problems
Guests reported broken or poorly functioning equipment (e.g., jet bath/jacuzzi, water dispenser, bed issues, drainage) which affected comfort during the stay.
Noise, limited in-room entertainment and inconsistent service
Some visitors experienced noise from other floors at night, limited room entertainment options (no regular movie service), occasional gaps in refilling toiletries or room supplies, and variability in staff responses.
Frequently Asked Questions
Yes. The property is adult-only (18+) and some rooms include adult goods and adult TV/video channels.
Standard check-in begins in the evening (around 18:00) and check-out is by 11:00; exact hours and stay lengths vary by plan and day.
The hotel has a staffed reception operating 24 hours, but standard check-in windows apply in the evening; ask the property if you expect an unusual arrival time.
There is free on-site parking with roughly 40+ spaces and secondary parking available; the property’s layout and 24-hour reception support low-profile arrivals.
Rooms are designed for privacy and quiet, but construction and sound insulation vary by room, so absolute soundproofing cannot be guaranteed.
Rooms typically include a private bathroom with bidet, free Wi‑Fi, large TV (with Chromecast), toiletries, loungewear and hair tools; select rooms offer a private sauna and Blu-ray players.
Yes. The hotel offers short/rest plans (e.g., 90 minutes, several-hour rests) and overnight/stay plans; availability and durations depend on the day and room type.
Yes. Breakfast and an extensive room-service menu are offered and can be delivered to your room.
Guests must be at least 18 years old; standard check-in procedures are handled at reception and staff may request ID as required.
The hotel is most easily reached by car (near Miyake IC on the Hanshin Expressway) and has on-site parking; the nearest subway station is a substantial walk, so taxi or car is generally more convenient.