Hotel ShaSha Resort Suma
7,2/10 Very good - Based on 209 reviews
Hotel ShaSha Resort Suma is an adults-only, resort-style property on Kobe’s Suma coastline operated by the SHASHA group. Classified as a love hotel in Hyōgo, the property blends private, themed rooms with resort-oriented amenities aimed at short stays and overnight bookings. The accommodation mix ranges from compact doubles to larger suite-style rooms with seating areas and bathroom layouts designed for comfort and discretion.
Guest rooms offer air conditioning, flat-screen satellite television and Blu-ray players, and private bathrooms equipped with bidets, hairdryers and complimentary toiletries; many rooms feature large bathtubs or jet/bubble bath systems and modest in-room dining setups. On-site services include 24-hour reception, room service and breakfast options, alongside private parking and complimentary Wi‑Fi throughout the property. Staff procedures and the hotel’s layout are arranged to support discreet arrivals and fast check-in for guests.
The hotel sits a short drive from central Kobe and regional points of interest, with direct road links that make city attractions and Kobe Airport reachable with a brief commute. Standard policies show evening check-in windows and midday check-out times, and the property accepts common card payments. As a dedicated love hotel in Kobe, Hotel ShaSha Resort Suma targets couples seeking privacy, easy coastal access and a compact set of amenity-rich rooms close to Suma’s leisure venues.
Highlights of this Love hotel
Detailed Ratings
Points of interest nearby
Review summary for: Hotel ShaSha Resort Suma
Positive Reviews
Excellent location by Suma Beach and transport
Many reviewers praised the hotel's convenient location — close to Suma Beach, nearby coffee shops and easy access from the station, making it handy for sightseeing and local errands.
Spacious, comfortable rooms with large bathrooms
Guests frequently mentioned roomy accommodations with big bathtubs and generous bathroom areas, which contributed to a comfortable stay and felt almost apartment‑like.
Well equipped and varied in‑room amenities
The rooms offer a wide range of amenities (soap selection, toiletries, room service options and playful extras noted by guests), which visitors appreciated for convenience and entertainment.
Clean bathrooms and generally tidy rooms
Multiple reviews highlighted cleanliness of the baths and toilets and overall room tidiness, which guests found reassuring and pleasant.
Good value and helpful staff
Many guests considered the hotel cost‑effective for Japan and commented that staff were kind, helpful and responsive when assistance was needed.
Negative Reviews
Housekeeping and linen issues reported
A few guests reported serious housekeeping concerns — unchanged sheets during multi‑night stays and dirty carpets — and felt this fell short of expectations for repeated reservations.
Persistent cigarette smell in some rooms
Several reviewers noticed cigarette or smoke odors remaining in rooms despite ventilation; this affected comfort for non‑smokers and those who requested non‑smoking rooms.
Breakfast limited in variety and quality
Breakfast was described as basic and repetitive (usually two set choices that did not change), with some guests finding portion sizes or quality modest, especially on longer stays.
Connectivity, payment and language inconveniences
A few visitors experienced practical issues such as room Wi‑Fi not working, card payment problems (some cards not accepted), and limited English spoken by staff, which made handling problems more difficult for non‑Japanese speakers.
Operational inconveniences and limited on‑site dining
Guests mentioned operational drawbacks like a hard‑to‑find entrance, late check‑in hours, cash deposit requirements to go out, and no full on‑site restaurant — all of which required planning or minor adjustments during the stay.
Frequently Asked Questions
The hotel offers free on-site private parking, in-room service and a 24-hour front desk to limit public contact and maintain guest privacy.
Check-in is from 18:00 to 23:00 and check-out is until 12:00 noon.
Late arrivals are allowed but the hotel requests guests inform them if arriving after 22:00; the front desk is listed as operating 24 hours.
Many guests report good soundproofing and quiet rooms, though noise insulation can vary by room and floor.
Yes — free private on-site parking is available for guests.
Rooms typically include air conditioning, a large bathtub, bidet-equipped bathroom, hairdryer, bathrobe, Blu‑ray player/TV and free Wi‑Fi.
Smoking policies are not clearly listed for every room type and some guests have reported cigarette smells; request a non-smoking room when booking if this is important.
Staff communication is primarily in Japanese and some guests note limited English; consider a translation app if you need detailed help.
Children are allowed according to property policies, but the hotel operates as an adult-oriented (love hotel) facility, so check room suitability before booking.
The hotel is within a short walk of Suma Beach and is roughly a 9-minute walk from the nearest JR station serving the Suma coastal area.