Hotel Grand Garden (Adult Only)
7,1/10 Very good - Based on 570 reviews
Hotel Grand Garden (Adult Only) is an adult-only city hotel in Yokohama, Kanagawa, operating as a discreet, reservation-friendly love hotel suited to couples and solo adults seeking privacy. Located a short walk from central waterfront landmarks, the property arranges straightforward, no-frills stays with a 24-hour reception and private on-site parking. Accommodation ranges from soundproofed standard rooms to larger suites; some units include a private terrace and in-room kitchenette appliances, while all feature climate control and flat-screen televisions. Linens and towels are supplied, and some rooms offer mood lighting or themed décor.
Rooms are fitted with private bathrooms equipped with bidet toilets and complimentary toiletries, and many units provide tea and coffee facilities, a kettle, microwave and refrigerator for light self-catering. The hotel offers complimentary Wi‑Fi throughout, optional room service and an array of in-room entertainment and comfort extras; staff maintain a 24-hour desk to support late arrival and discrete check-in needs. Free private parking is available on-site, and soundproofing measures are noted to reduce street noise for a quieter stay.
Practical policies reflect its adult-only focus: the property requires guests to be 19 or older, requests advance notice for arrivals outside standard hours, and collects full payment at check-in. Typical check-in begins at 14:00 with check-out by 10:00, and while daily housekeeping is not routinely provided for multi-night stays, linen and towel exchange is available on request. For visitors seeking a discreet short-stay in the Kantō area, this compact love hotel provides private parking, simple in-room facilities and round-the-clock reception to support flexible arrival times.
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Detailed Ratings
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Review summary for: Hotel Grand Garden (Adult Only…
Positive Reviews
Helpful, responsive staff
Multiple guests praised the staff as kind, helpful and responsive — answering calls quickly, assisting with check-in/out procedures and helping with requests despite occasional language limits.
Clean and well kept rooms
Several reviews describe rooms as very clean or immaculate, with guests noting good housekeeping and tidy, comfortable room presentation on arrival.
Spacious rooms and large baths / good amenities
Many guests appreciated the roomy layout, large bathtubs and plentiful toiletries. When equipment worked (e.g. jacuzzi), it was enjoyed; overall the property offers a range of in-room amenities that guests liked.
Comfortable beds and homely atmosphere (for many)
A number of reviewers found the bed, mattress and pillows soft and plush, describing the room atmosphere as homely and comfortable.
Convenient location and good value
Guests frequently noted the hotel's convenient location (near station and Chinatown), nearby shops/cafes, and considered the price/quality ratio reasonable given the cost and facilities.
Negative Reviews
No physical room key / auto‑lock door system
Many guests reported that doors are electronically locked and require calling reception to open when leaving or returning. This was seen as restrictive and raised safety and convenience concerns for some visitors.
Smoking smell and incorrect smoking information
Several reviewers experienced strong cigarette smells in rooms and said booking information or app listings had indicated non‑smoking options that were not available or not enforced.
Room condition and maintenance issues reported
Some guests noted cleanliness or maintenance problems in certain stays: unemptied bins, yellowed/aged mattresses, cushions with plastic stuffing, malfunctioning jacuzzi, occasional ticking noises or AC that felt stuffy.
Language and equipment usability
Visitors mentioned limited English on in‑room equipment (TV channels in Japanese, no English translations), which made some features hard to use for non‑Japanese speakers.
Unclear policies and unexpected charges
At least one guest reported an unexpected late‑checkout charge and said extra fees or charging rules were not clearly communicated in welcome materials or on the in‑room display, causing frustration.
Frequently Asked Questions
The hotel is in Naka Ward (Kotobuki-cho) in central Yokohama; check your booking confirmation or map app for the exact address and the nearest train station or walking directions.
Standard check-in hours are 14:00–23:00 and check-out is between 05:00–10:00; you must inform the hotel of your expected arrival time in advance.
This is an adults-only property and children are not permitted; guests must meet the local minimum age requirement, so check your booking confirmation for the exact age policy.
The hotel operates as an adults-only love hotel and emphasizes guest privacy; you can advise the hotel of your arrival time to ensure a low-key reception.
A government-issued photo ID is commonly requested at check-in; international guests should be prepared to provide passport details and may be asked for a photocopy as required by local regulations.
Although the property offers reception services, check-in hours end late evening; if you expect to arrive outside the stated check-in window, notify the hotel in advance because bookings may be cancelled if you do not check in by midnight.
Rooms are advertised with soundproofing features, but effectiveness can vary by room type; if sound insulation is important, request a quieter room when booking.
Rooms typically include free Wi‑Fi, a flat-screen TV with video-on-demand, bathtub and toiletries, air conditioning, and small appliances such as a refrigerator and microwave; some suites offer additional features.
On-site parking is available; if you prefer a very discreet vehicle arrival, contact the hotel ahead of time for arrival instructions and parking guidance.
Pets are not permitted at the property; smoking and non-smoking room options are offered—confirm your preferred room type when you book.