Hotel Star Resort Hers (Adult Only)
7,4/10 Very good - Based on 60 reviews
Hotel Star Resort Hers is an adults-only property in Sagamihara, Kanagawa, operating as a contemporary love hotel in Kanagawa that blends private comfort with leisure facilities. The hotel offers a selection of themed and modern rooms designed for two, many equipped with large flat-screen TVs, VOD or Blu‑ray players, in-room coffee facilities and terraces that frame city views. Bathrooms are generous, often featuring deep bathtubs, spa-style jets or open-air options; bathrobes, complimentary toiletries and fresh linens are provided to support short stays or overnight bookings.
Shared facilities emphasize relaxation and entertainment: on-site amenities include a sauna, steam room, spa bath and an outdoor soaking area, plus private karaoke and a 24-hour front desk. Practical features include complimentary Wi‑Fi throughout, luggage service and free on-site private parking, along with elevator access and routine housekeeping. Standard arrival and departure windows follow a late-afternoon check‑in and midday check‑out pattern; the property enforces an adults-only policy and does not accept pets or children, reflecting its focus on adult privacy.
Rooms range from king‑size doubles to suites with upgraded entertainment systems and larger bathing areas; some suites add sky‑view options and seating areas suitable for longer stays. The hotel sits within easy reach of the JR Yokohama Line corridor, making it accessible from nearby stations and convenient for short excursions in central Kanagawa. With discreet entry, flexible day‑use and overnight arrangements, Hotel Star Resort Hers positions itself as a private, well‑equipped love hotel for couples seeking leisure-focused stays. Service options and in-room amenities can be tailored on request to enhance privacy.
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Detailed Ratings
Points of interest nearby
Review summary for: Hotel Star Resort Hers (Adult…
Positive Reviews
Spacious, well-equipped rooms
Many guests praised the roomy layouts and comfortable beds, noting large TVs and extras (coffee maker, water server) that made stays enjoyable and relaxed.
Large baths and relaxing bathing options
Multiple reviews highlighted the spacious bath/jacuzzi as a major plus for relaxation and comfort when it was working.
Abundant amenities and toiletries
Reviewers appreciated the plentiful amenities — towels (often provided in pairs), various bath products, and extras like saunas and massage devices — which added value compared with typical business hotels.
Helpful reception and considerate touches
Several guests reported friendly, attentive reception staff and thoughtful gestures such as breakfast included and considerate room details that made stays pleasant.
Generous check-out and comfortable stay experience
Longer check-out time (until noon) and features like wide beds and overall comfort were noted as helpful for a more relaxed visit.
Negative Reviews
Unclear payment rules and communication
Some guests experienced insufficient or inconsistent communication about extra charges and payment rules, finding charges differed from booking instructions or were not explained clearly.
Cleanliness issues in some rooms
A number of reviews reported hygiene concerns such as hair, dust or litter under furniture, cigarette smell, and occasional insects, which reduced confidence in room cleaning standards.
Broken or poorly maintained facilities
Guests reported non-working equipment (broken jacuzzi, poorly cooling fridge or AC, small or malfunctioning bathroom fixtures) that impacted comfort during their stay.
Reception/service inconsistencies
While some staff were praised, other guests experienced unfriendly or unhelpful reception interactions and slow email responses, creating inconsistent service experiences.
Mismatch between booking and room/food expectations
There were reports of being assigned a different room type than booked (e.g., standard instead of suite) and food items arriving cold or differing from advertised photos, leading to disappointment.
Frequently Asked Questions
Yes — the property is adults-only and children are not permitted.
Standard check-in is from 18:00 to 00:00 and check-out is until 12:00.
The hotel has a 24-hour front desk, though standard check-in hours apply; on-site private parking and a hotel layout designed for privacy support discreet arrivals.
Yes — private on-site parking is available for guests.
Sound insulation varies by room; if low noise is important, request a quieter room or check with staff on arrival.
Rooms typically include free Wi‑Fi, tea/coffee maker, bathrobes and private bathrooms; the property also lists amenities such as a sauna, open-air bath and karaoke.
Yes — short outings during a stay are generally permitted, but confirm the policy with reception when you check in.
Smoking policy differs by room type; confirm at booking or on arrival to be assigned a non-smoking room if required.
The hotel is roughly a 10–15 minute walk from nearby JR Yokohama Line stations (for example Yabe or Fuchinobe); a short taxi ride is also convenient.
Each room has a private bathroom, and the property also advertises guest bathing facilities such as an open-air bath and sauna; ask staff which facilities are private versus shared.