ホテルシエル湘南平塚店 – レジャーホテル –
7,5/10 Very good - Based on 55 reviews
Hotel Ciel Shonan Hiratsuka sits on the coastal Route 134 and offers an ocean-facing, discreet setting aimed at couples and short-break visitors. Operated by a local group, the property positions itself as a compact resort-style option on the Shonan coastline, with an emphasis on privacy, straightforward service and rooms configured for relaxation. As a love hotel in Shonan it provides flexible stay formats and in-room comforts that suit romantic evenings, solo recharge stops or overnight stays without theatrical design. Front-desk and service procedures prioritize discreet arrivals and departures.
Guest rooms come standard with queen-size beds, large flat-screen televisions and in-room water dispensers; select categories add features such as massage chairs, large jetted bathtubs and private karaoke systems. A few units include upgraded shower fittings and enhanced bathroom layouts for longer stays or special occasions. The hotel’s room mix is designed to accommodate brief daytime rests, extended overnight use and celebratory nights, with simple, user-focused controls, discreet housekeeping and basic in-room dining options. Rooms also offer complimentary water and climate controls to support comfort year-round.
The property provides free guest parking (one vehicle per booking) across indoor and outdoor bays with a posted height restriction, and its road access keeps it reachable from nearby interchanges and stations for both leisure drives and short business detours. Services aim to be practical rather than flashy, with membership benefits and occasional room promotions. For travelers seeking a discreet love hotel in Kanagawa that combines coastal proximity with straightforward amenities, this hotel presents a reliable, easy-to-use choice.
Highlights of this Love hotel
Detailed Ratings
Points of interest nearby
Review summary for: ホテルシエル湘南平塚店 – レジャーホテル
Positive Reviews
Friendly, attentive staff
Several guests praised the check‑in team as customer‑oriented and helpful, making arrival and requests easy.
Well‑equipped rooms and amenities
Reviewers noted plentiful amenities and cosmetics, in‑room mineral water/server, and a wide selection of products that made the stay convenient and comfortable.
Excellent bath facilities
The bathrooms were highlighted for being large with jet/jacuzzi features and a bathtub TV, which guests enjoyed.
Good breakfast and food service
Multiple guests were pleasantly surprised by the breakfast quality and variety; some appreciated having breakfast served in the room.
Privacy, location and overall comfort
Visitors appreciated the hotel's discretion, free covered parking, proximity to the sea/city, spacious rooms and comfortable beds — many found value for money.
Negative Reviews
Tobacco smell in some rooms
Several reviews mentioned a noticeable cigarette odour in rooms; some guests ventilated by opening windows during short stays.
Occasional cleanliness issues
A few guests reported problems such as a slightly dirty bath, black stains on sheets/pillows, or a mildew‑like smell in one instance, indicating inconsistent cleaning standards.
Not always family‑friendly/visible adult items
At least one family guest was surprised by adult products in the room and felt clearer communication or removal of such items would be appropriate when hosting families.
Noise and minor room comfort problems
Some guests experienced nighttime noise or mechanical sounds, and others noted small windows or an AC drip as detractors from comfort.
Missing or limited optional supplies
A few reviewers wished for additional options (for example bubble bath or certain intimate‑product options) and noted limited drink choices (no draft beer in the all‑you‑can‑drink offering); one guest also mentioned limited hanger capacity.
Frequently Asked Questions
The hotel offers private on-site parking and a low-key street-front appearance; arrival by car and the lobby layout help maintain discretion.
Standard check-in is between 18:00 and 00:00; guests are asked to notify their expected arrival time and check in at the front desk or by phone.
Standard checkout is by 12:00; contact the staff on arrival if you need a later checkout and they will advise on availability.
The property is contactable by phone and staffed to assist guests; the hotel operates on a 24‑hour basis for arrivals and inquiries.
Rooms are designed for privacy and many guests report quiet stays, though a few reviews mention occasional internal or external noise depending on timing and room location.
Free parking is provided for one vehicle per group, with both indoor and outdoor spaces and an indoor height limit around 2.2 m; capacity is limited so follow the hotel’s parking instructions.
Select rooms include amenities such as large bathtubs/jacuzzis, massage chairs, karaoke systems or Blu‑ray players; check the room description when booking to confirm specific features.
All rooms have free Wi‑Fi and large flat‑screen TVs; certain rooms offer additional media players or karaoke equipment.
The hotel supplies a wide range of toiletries and has a welcome corner with extras like bath salts and shampoos; some beauty appliances are available for rental.
Children are permitted but the property has specific occupancy rules for minors, so mention any children when booking; pets are not allowed.